Frequently Asked Questions

Cosmic Cassy is a free platform built by our family for families navigating childhood cancer. We provide tools to track treatment, a place to share your story, and carefully curated resources. No ads. No cost. Just help.

Yes. Completely free. Forever. No subscriptions, no hidden fees, no premium tiers. We built this because we needed it when our daughter Cassy was diagnosed with leukemia. Every family fighting childhood cancer deserves access to helpful tools without worrying about cost.

This site is for families navigating childhood cancer. Parents, caregivers, survivors, and anyone supporting a child through treatment. Whether you just got the diagnosis or you're years into it, you're welcome here.

You can read stories, browse resources, and explore the site without an account. But to use tools, submit your own story, or comment on posts, you need to create a free account. Takes about 2 minutes.

Click Sign Up in the top right corner, fill out the registration form, and verify your email. That's it.

Email verification helps us keep the community safe and makes sure you can reset your password if needed. We only send account-related emails like verification, password resets, and notifications you choose to receive.

Click Login then Forgot Password. Enter your email and we'll send you a reset link. The link expires in 1 hour for security.

Your data is private to your account. We follow security best practices and do our best to protect your information. Your medication data, appointments, and personal details are only visible to you. We never sell your data.

Yes. Contact us at the contact page and we'll delete your account and all associated data within 48 hours.

Create a free account, then click Submit Story in the navigation menu. Write your story, add a title, and submit. Sandra reviews every submission personally to make sure it fits our community. Most stories are reviewed within 5 to 7 days.

We review every submission for quality and relevance to childhood cancer. If your story fits our community guidelines, it will be published. If not, we'll let you know why.

Yes. When submitting your story, you can choose to display your name or submit anonymously. Either way is fine.

Right now, no. But if you need something changed, contact us and we'll help.

Blog posts come from two sources. Stories written by our community and submitted by families like you. And posts written by Sandra, Cassy's mom, who shares our family's journey and resources she's found helpful.

We're actively building tools designed to solve real problems families face during treatment. Every tool we create addresses something we struggled with ourselves or heard from other families. If you have ideas for tools that would help you, please let us know. We build what families actually need.

Yes. Every tool we build will be completely free. No trial periods, no premium features, no paywalls. Free means free.

Absolutely. We want to hear from you. If there's something you need help tracking or managing during treatment, tell us. We built this site because we were living it. Your feedback helps us build things that actually matter.

Yes. Any data you enter into our tools is private to your account. No one else can see it. Not other users, not us unless you ask for help with something specific. Your family's information stays yours.

We use a combination of AI powered search and manual curation. Edgar built a system that searches for legitimate resources like hospitals, financial aid, and support groups. It validates URLs and checks quality. Then Sandra reviews everything personally to make sure it actually helps. We also add resources that families recommend to us.

Yes. When you create an account, we detect your state or you can set it manually in your profile. The Resources page shows national resources plus state specific resources relevant to you. If you're in South Carolina, you'll see South Carolina hospitals, financial aid programs, and support groups.

We check that URLs actually work, organizations are legitimate, and information is current. We prioritize resources from trusted sources like hospitals, established nonprofits, and government programs. If a resource has a broken link or outdated info, we remove it.

Yes. Contact us with the resource name, URL, and why it helped you. Sandra will review it and add it if it fits.

No. Never. We don't accept money to list resources. Everything on the Resources page is there because we genuinely believe it helps families. If someone is trying to sell you something or profit from your situation, we won't list them.

We collect what's necessary to make the site work. Your name, email, password, and any data you enter into tools like medication tracking. We also track basic analytics like page views to improve the site. That's it.

No. Absolutely not. We will never sell, rent, or share your data with third parties for marketing or profit. Your information is yours.

No. There are no ads on Cosmic Cassy. No tracking pixels. No affiliate links. No sponsored content. We don't make money from this site. We pay to keep it running.

Only you can see your private data like medications and account details. Published stories and blog comments are public, but you control what you share. Sandra and Edgar have access to the database for maintenance and support, but we don't look at your private data unless you ask us to help with something.

Yes, but only essential cookies to keep you logged in and remember your preferences. No tracking cookies. No advertising cookies.

Edgar pays for everything out of pocket. Hosting, database, AI tools, email service, domain fees. It adds up. If you want to help us keep this site free for families, we'd really appreciate it. You can support us on Ko-fi.

Every dollar goes toward keeping this site running. Server hosting, database costs, AI tools for resource search and site features, email service, and domain fees. Edgar doesn't take a salary or profit from this. It all goes back into making this site better.

Cassy receives treatment at the St. Jude affiliate in Charlotte, NC. They provide incredible care and never charge families for treatment. If you want to support the fight against childhood cancer, you can donate directly to St. Jude at stjude.org/donate. When you donate through their site, 100% goes directly to St. Jude. We have no business relationship with them. We just believe in their mission.

No. When you donate to St. Jude through the link on our site, that money goes directly to St. Jude, not through us. We have no business relationship with St. Jude. We just believe in their mission and want to support them.

Edgar Robledo, Cassy's dad, built and maintains this site. He's a freelance developer. He built Cosmic Cassy because our family needed it. If you need a developer for your own project, check out his work at CodeDevHub.com.

Yes. Right now Edgar maintains everything, but he's open to help from volunteer developers. If you're a developer and want to contribute, reach out. We'd love the help.

Sandra Hernandez, Cassy's mom, manages everything content related. Reviewing story submissions, curating resources, writing blog posts, and protecting this community. She works full time as an office manager but dedicates her free time to making sure this site actually helps families.

Cosmic Cassy works on all modern browsers. Chrome, Firefox, Safari, Edge. If you're using an outdated browser, some features might not work. We recommend keeping your browser updated.

Yes. The site is built mobile first, so it works great on phones and tablets. All tools, stories, and resources are fully accessible on mobile.

Contact Edgar with details about what went wrong. What page, what you were doing, what browser you're using. He'll fix it as fast as possible.

Not yet. Right now you need an internet connection to access Cosmic Cassy. Offline support might come in the future.

Not yet, but it's on the roadmap. For now you can use the website on your phone's browser. It works just like an app.